Staff member bio’s /credentials
Multifaceted, goal-driven, and dynamic professional with unsurpassed dedication to drive business toward growth and development through first-rate customer service, high-level sales, and call center support.
Demonstrate proven flexibility and adaptability in working within diverse industries, complemented with several years of experience in the automotive field. Display exceptional interpersonal skills in establishing and maintaining positive relationships with customers, colleagues, and business executives. Possess comprehensive technical knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Microsoft Access, Adobe Photoshop, Gratis, and CRM software (AutoAlert, DealerPeak, Automotive Mastermind, CarNow, Dealer Socket, Momentum, Reynolds and Reynolds, Higher Gear, and ADP).
Business Administration and Development:
● Provided hands-on assistance to senior project managers in overseeing and handling internal project progresses.
● Made contribution in generating budgets and timelines for new projects.
● Rendered support with administrative and office activities for executives, and aided with the planning and organization of office events.
● Took charge of maintaining comprehensive details of the company profile and regularly conferred with business executives.
● Consistently incorporated new information on the database covering the daily activities and new clients.
Customer Service:
● Closely interfaced with clients to gain awareness of their needs and functioned as their advocate while focusing on the benefit of the company.
● Maintained great CSI Scores, constant communication with customers and ensured the completion of leads to meet their needs.
● Fostered constructive relationships with clients and offered solutions that met or surpassed their goals and expectations.
Sales Promotion and Coordination:
● Dealt with all incoming sales calls and emails and remained updated with lease retention leads.
● Directed the collection of promotional packages for radio stations as well as the dissemination of special products.
● Successfully carried out local and national promotions through constant communication with radio stations.
● Demonstrated excellent ability to manage the entire sales process on a significant load of high-quality, paid, and organic ecommerce.
Communication and Call Center Functions:
● Leveraged articulate communication skills in responding to phone calls from clients and employees.
● Adeptly handled the faxing and filing of documents and conducted extensive data research through Gratis Software to determine daily, weekly, and monthly top 40 singles.
Work History
Porsche Global Certified Brand Ambassador
● Manhattan Motor Cars-Porsche of Manhattan, New York, NY10/2016-05/2018
Porsche Global Certified Brand Ambassador
● Jack Daniels Motors-Jack Daniels Porsche, Upper Saddle River, NJ02/2015-10/2016
Porsche Global Certified Brand Ambassador
● Experience Auto Group-Porsche of South Shore, Freeport, NY09/2013–01/2015
Master Certified
● Mercedes Benz of Brooklyn (formerly Sovereign Mercedes Benz) Brooklyn, NY2008–08/2013
Education
Bachelor of Applied Science in Marketing: 2009
● Berkeley College, New York, NY
Training and Certification
● Joe Verde Sales Training
● Porsche Preferred Provider Network (PPN) Certified
● Mercedes-Benz Master Certified, United States
Activities
●Volunteer, Ryan Visitor Center at Floyd Bennett Field, Brooklyn, NY